Frequently Asked Questions When Inquiring About Our Services

Author: Genie Helping Hand Services | | Categories: Cleaners , Cleaning Services , Home Organization , House Cleaners , Moving Services , Office Cleaning

Blog by Genie Helping Hand Services

Besides cleaning and sanitizing your home or office, a cleaning company can offer you several benefits. However, when it comes to choosing these experts, you may have a ton of questions and find answers difficult to come by. At Genie Helping Hand Services, we are aware of this challenge, and we want to arm you with the most accurate information available to help you. To do this, we’ve answered some of the most frequently asked questions when inquiring about our services.

1. What do you charge?
We start with a consultation to view the client’s home and discuss the tasks that are important to them. With the information acquired, we estimate a time limit on the services required based on our hourly rate of $35 to $40 per hour.

2. Do you offer carpet cleaning?
Yes! We have a professional-grade carpet extractor that does a fabulous job of pulling dirt and removing stains from carpets. Different rates are available for different requirements.

3. Do you bring your own supplies?
Yes, we provide professional-grade supplies and equipment to ensure our cleaning services are efficient and effective.

4. Will you use my products?
We have been known to make accessions in regards to equipment and supplies, but we can not ensure cleaning results to the Genie Helping Hand Standards if we use the client’s cleaning products. Our products are researched and tested, and trained on to ensure we are using effective products that reduce time spent without the risk of possible damage due to the uneducated use of chemicals and equipment.

5. What types of payment do you accept?
We accept cash, cheques, online credit card payments, and EMT to

6. How many people are on your crew?
We currently have five crew members, all of which hold a clear criminal background check and are trained on our standard cleaning checklists.

7. When can you start?
The sooner the client books our services, the better, but we have availability slots reserved every week for last-minute requirements. This is because we want to make sure those last-minute planners, too, have the opportunity to a Genie Clean Home!

If you have any more questions about our home and office cleaning services, reach out to us at Genie Helping Hand Services. We specialize in residential cleaning, commercial services, property management, carpet cleaning, and more. We are a local company focused on delivering services that go beyond your expectations. We are flexible within our schedule and are dedicated to creating exceptional experiences. Currently, our cleaning services are available across Edmonton, Spruce Grove, St. Albert, Fort Saskatchewan, Stony Plain, and Sherwood Park. To learn more about how we can help you, please click here or contact us by clicking here


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